Last updated: 24 January 2026

Himalaya Hound (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the New Zealand Privacy Act 2020. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or purchase from us.

1. Information We Collect
We may collect personal information from you when you visit our website, place an order, contact us, or sign up for marketing communications. This information may include:
    •    Full name
    •    Billing and delivery address
    •    Email address and phone number
    •    Payment details (processed securely by third-party providers — we do not store credit or debit card details)
    •    Order history and transaction details
    •    IP address, device type, browser information
    •    Website usage data collected via cookies and analytics tools

2. How We Use Your Information
We collect and use your personal information to:
    •    Process and deliver your orders
    •    Communicate with you about your purchases or enquiries
    •    Provide customer support
    •    Improve our website, products, and services
    •    Send marketing emails or promotions (only if you have opted in)
    •    Detect and prevent fraud or misuse of our website
    •    Meet our legal and regulatory obligations

3. Disclosure of Information
We only share your personal information where necessary and with trusted third parties, including:
    •    Payment service providers (such as Stripe or PayPal)
    •    Courier and delivery services
    •    Website hosting, analytics, and email marketing providers
All third parties are required to protect your information and use it solely for providing their services. We do not sell, rent, or trade your personal information.

4. Cookies and Analytics
Our website uses cookies to improve functionality, analyse traffic, and enhance your browsing experience. Cookies help us understand how visitors use our site and allow certain features to work properly.
You can disable cookies through your browser settings, however some parts of the website may not function as intended.

5. Storage and Security of Information
We take reasonable steps to ensure your personal information is protected from loss, unauthorised access, misuse, or disclosure. Information is stored securely and retained only for as long as required to fulfil the purposes outlined in this policy or as required by law.

6. Your Rights Under New Zealand Law
Under the Privacy Act 2020, you have the right to:
    •    Request access to the personal information we hold about you
    •    Request correction of your personal information
If you believe your privacy has been breached, you also have the right to make a complaint. Requests can be made by contacting us using the details below.

7. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those external sites.

8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most current version will always be available on our website, with the updated date shown above.

9. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:
Email: hello.himalayahound@gmail.com
Business name: Himalaya Hound
Country: New Zealand